How do I track the order status?

Upon dispatch of the Product, you will receive a notification with the details of the tracking number and the courier company. The order status can be tracked after 24 hours from the time of dispatch.

Do I have to pay any delivery charges?

The Eguard Website needs Freight charges/Delivery charges on every order as per the ordered amount and city, As we have a minimum limit on the given product category.

Where does the Eguard Website deliver in India?

Eguard Website delivers at most locations within India.

How will the delivery be done?

Order deliveries will be made by third-party courier and logistics companies or Postal Services.

What happens if I am not available to receive my parcel?

In case you are not present when our courier attempts to deliver your parcel, our courier partner will make 3 delivery attempts and will also try to reach you via a phone call or SMS, failing which the product will be sent back.

If a product is undelivered and returned to its origin, you are entitled to receive a refund with deducted freight charges and taxes.

Delivery

Goods receipt is required to be signed upon delivery. Eguard’ takes no responsibility for goods receipt signed by an alternative person other than the person ordering the product at the address indicated in the invoice.

Since the monetary transactions are duly authorized by the card holder, Eguard does not take responsibility for any incorrect addresses provided at the time of placing the order.

Eguard is not responsible for any damage to products after delivery

All claims, if any, for damage must be reported to customer service within 24 hours of delivery through Eguard Customer Care. Also, the said shortage of goods needs to be highlighted and signed Goods Receipt and returned to the delivery person or provide an unboxing video.

For orders containing multiple Products, delivery may be made in multiple shipments. Delivery usually takes 3-8 business days from the date of order placement. Upon placement of the order, the estimated shipping and delivery timelines shall be available on the order details page. The estimated delivery times are indicative, hence there may be some unforeseeable delays, which are beyond our control. In the event, the Eguard through Courier Company is unable to deliver the Product within the estimated delivery date due to any reason, you will be notified by e-mail, of the reason for such delay. You will have the right either to cancel the ordered Product or wait for the Product to be delivered. Please note that your order will be cancelled due to: (i) unavailability of the Product ordered; or (ii) at your instructions, in the event of failure to deliver the Product on the expected time of delivery by our delivery partners. You agree that the Eguard shall not be liable to pay for any damage or loss either direct or indirect owing to such cancellation of the order or delay in delivery.

Pricing and Availability:

The Prices and availability of the Products, offers and services provided or offered on the Website are subject to change without prior notice at the sole discretion of the Eguard. The prices displayed on the Website are inclusive of goods and sales tax (“GST”), but do not include a delivery charge. Prices and offers in offline stores and independent E-Commerce Entities and portals other than the Website may vary from the prices displayed on the Eguard Website.